Refund policy

VELORA — Refund Policy

Last Updated: June 2026

At VELORA, we are committed to providing high-quality products and a smooth shopping experience.

No Returns Policy

We do not accept returns or exchanges for any products purchased through our store.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective or faulty

  • Significantly different from the product ordered

  • Incorrectly shipped

Please contact us within 7 days of receiving your order at:

ahmedmohaiman762@gmail.com

To help us review your request, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect, damage, or incorrect item

Refunds

If our team confirms that the item is damaged, defective, or incorrect, you will be eligible for a full refund.

In approved cases, customers are not required to return the product.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Normal wear and tear

  • Orders where the customer provided incorrect shipping information

Contact Us

For any questions regarding your order, please contact:

Email: ahmedmohaiman762@gmail.com

We are committed to resolving all legitimate product issues quickly and fairly.