VELORA REFUND & RETURNS POLICY
We want you to love every Velora purchase. If something isn’t right, we’re here to help.
Return Eligibility
- ✅ Items returned within 14 days of delivery
- ✅ Unworn, unwashed, with original tags attached
- ✅ In original packaging
Non-Returnable Items
- ❌ Final sale items
- ❌ Items showing signs of wear or damage
- ❌ Items without original tags
How to Return
- Email support@velora.ae with your order number
- We’ll send you return instructions within 24 hours
- Ship the item back using a trackable method
- Refund processed within 5–7 business days of receipt
Refund Method
- Original payment method
- Store credit (processed faster)
Exchanges
- We offer size exchanges subject to availability
- Contact us within 14 days of delivery